ipod touch 7th gen locked
have tried restaring the ipod and have not been succesful in this. she has forgot code and has locked her out
iPod, iOS 13
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Are you talking about Activation Lock? If so:
Forgot user ID: https://iforgot.apple.com/appleid#!§ion=appleid
Forgot password: https://iforgot.apple.com/password/verify/appleid
If you are just talking about the lock screen then: If you forgot the passcode on your iPod touch, or your iPod touch is disabled - https://support.apple.com/en-us/HT211080