Previous 1 2 Next 29 Replies Latest reply: Aug 27, 2013 8:41 AM by chiochip
chazz37 Level 1 Level 1 (0 points)
I've been a iPhone user and apple customer for long time. The first iPhone had the best USB cable, and I still use that one today. These new cables our HORRIBLE. Please post if you have this problem. The cable comes apart from the connector or usb plug in on both ends of the item. Its very annoying when you got use tape it up to hold it on. I would think apple would of fixed this problem by now. the 3GS had this problem and same thing for the iphone 4. the iphone 4 is worst only had cables for 5 days before it separated from the connector. I think apple should send new cables to everyone and fix problem. again please post if you have the same problem want hear feed back and see if its just me.

imac and macbook pro, iOS 4, imac,macbook pro, iphone 4
  • Johnathan Burger Level 6 Level 6 (15,535 points)
    My cable is just fine, then again I don't grab it by the cable to unplug it from the wall or phone.
    I have Apple supplied cables from the original ipod min(firewire) on up-all in perfectly fine working order.

    If your cable fell apart-return it to an Apple store.

    PS.
    If you do not want responses from everyone-don't post.
  • Joe Z in VA Level 2 Level 2 (435 points)
    You have to take the USB connector and iPhone to Apple's Genius Bar. They may give you a free replacement, as long as they do not point to section B.II on the warranty that states:
    http://images.apple.com/legal/applecare/docs/AppleCarePrem_Svc_Supp_NAen.pdf
    ii. Damage to the Covered Equipment caused by accident, abuse, neglect, misuse (including faulty installation, repair, or maintenance by anyone other than Apple or an Apple Authorized Service Provider), unauthorized modification, extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes;


    If you grabbed the USB cable other than by the connector ends by tugging on the cord, this may not be covered.
  • w7ox Level 4 Level 4 (2,385 points)
    chazz37 wrote:
    I think apple should send new cables to everyone and fix problem. again please post if you have the same problem want hear feed back and see if its just me.


    We have four iPhone 4s and all of the cables are fine. Out of 3 million or so sold why is it rational to assume that if one is defective they all are??

    Phil
  • gdgmacguy Level 6 Level 6 (19,500 points)
    chazz37 wrote:
    again please post if you have the same problem want hear feed back and see if its just me.


    It's just you
  • chazz37 Level 1 Level 1 (0 points)
    I work with people with iphones and have the issue. I wasn't saying all them our bad maybe just some of them or just a couple. i just been using my old cable and use the new one same way.

    Message was edited by: chazz37
  • RealAverageJoe Level 1 Level 1 (5 points)
    Chazz, I've got several of these cables in my household and they all have this issue. When I went to the Apple store, ALL of the display iPhones and iPads had similar USB cables that were also coming apart. They're cheap as heck.
  • iph luver Level 1 Level 1 (0 points)
    I know numerous people with iPhones that all exhibit the same telltale defect in the USB cable. It gradually starts to separate at the junction of the wire insulation and the base of the iphone plug end.

    Mine is separated about 2 mm's now and you can see bare wire. I treat my gear with the utmost care, however i could tell from right after I purchased it about 8 months ago that it was a weak design.

    I never post to these discussions and I know most of my friends can't be bothered usually either, so in this case I finally thought I would speak up. I will try calling Apple to get another one, but I'd rather have a part that is designed so it won't crap out again. Too bad Apple doesn't read these forums.
  • Injector Level 1 Level 1 (75 points)
    The cables are cheap, I bought a decent one off Ebay for next to nothing. It has heavy duty cable and a sturdy push-button connector.
  • JackBauer83 Level 1 Level 1 (0 points)
    The cables supplied by apple for the iPhones and the itouch's are soo poor it should be illegal. I bought my iPhone in feb 2010 an so far I've had two charge cables. Both which have split. With all the inside wiring showing!!!
  • modular747 Level 6 Level 6 (17,105 points)
    This occurs only with users who unplug the cables by pulling on the wire instead of by the plugs. Typical user incompetence.
  • JackBauer83 Level 1 Level 1 (0 points)
    That's utter cat pee!!! I have never pulled on The cable to unplug it!!! Personnally I think it's down to the length of the cable. Cos they are sooo short the stress applied to the bend at the phone end when u are using ur brick whilst it's being charged, is immense-an therefore splits. Apple needs to be so cheap and produce a decent length cable.

    Answer this why does Nokia never have issuses with their charge leads (I been using the same charge lead for past three years!!!)
  • modular747 Level 6 Level 6 (17,105 points)
    Nonsense. I've used many of these cables for the last 5 years (the same as iPod cables) and NONE have frayed or broken - all of them are still in use!!
    Cos they are sooo short the stress applied to the bend at the phone end when u are using

    Why are you placing "stress" the phone connected to the sync cable. Can't you tell you're putting excessive tension on the cable?

    There is no reason to even be using the phone when connected. The cables are for syncing and charging only and there is no reason to be handling the phone during those activities.
  • germanwarfare Level 1 Level 1 (15 points)
    If you have no solution than stay the f out. No one cares for your arrogance, some of us actually use our cables. We connect them to our car, we carry them in our pockets, briefcases, etc... They get damaged very easily from normal use that any other similar cable could stand. I know this because I have been a techy and audiophile my entire life. I know a lot about cables. These have two huge failure points. I don't see what you are defending, everyone knows the cables are crap.
  • modular747 Level 6 Level 6 (17,105 points)
    no one cares for your arrogance
    everyone knows the cables are crap.

    Are you "everyone" or our appointed spokesperson. (After all, if it occurs to YOU, it must be a universal truth, right?) If not arrogance, to which DSM-IV diagnosis would you attribute that attitude?
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