You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Icloud in lost iphone xr

I bought this phone and I don’t know anything about it that has been switched off for a while and I want to use it. Is there any help?

iPhone XR

Posted on Dec 30, 2020 7:09 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 30, 2020 7:20 AM

Do you have access to the phone?


See the Apple Support article(s) below.


 iPhone, iPad, or iPod touch won't turn on or is frozen


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Backup - Restore your device from an iCloud or iTunes backup.      

1 reply
Question marked as Top-ranking reply

Dec 30, 2020 7:20 AM in response to Bouhouche-salaheddine

Do you have access to the phone?


See the Apple Support article(s) below.


 iPhone, iPad, or iPod touch won't turn on or is frozen


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Backup - Restore your device from an iCloud or iTunes backup.      

Icloud in lost iphone xr

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.