My data hasn't seemed to transfer over to my new iPhone

my data hasn't seemed to transfer over to my new phone - messages are only being recived on the old device




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Posted on Dec 30, 2020 10:57 AM

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Question marked as Top-ranking reply

Posted on Jan 1, 2021 6:00 PM

Hello mpiparo804,


We understand that you are unsure if your data transferred from your old iPhone to your new iPhone. We’d be glad to help.


To confirm, did you use Quick Start to transfer data or did you restore your new iPhone from an iCloud or computer backup?

Transfer data from your previous iOS device to your new iPhone, iPad, or iPod touch


Did you contact your carrier to get your cellular service transferred to the new device as well? Are you able to make and receive calls on the new iPhone without issue?


Take care!

1 reply
Question marked as Top-ranking reply

Jan 1, 2021 6:00 PM in response to mpiparo804

Hello mpiparo804,


We understand that you are unsure if your data transferred from your old iPhone to your new iPhone. We’d be glad to help.


To confirm, did you use Quick Start to transfer data or did you restore your new iPhone from an iCloud or computer backup?

Transfer data from your previous iOS device to your new iPhone, iPad, or iPod touch


Did you contact your carrier to get your cellular service transferred to the new device as well? Are you able to make and receive calls on the new iPhone without issue?


Take care!

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My data hasn't seemed to transfer over to my new iPhone

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