You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

i have an old ipad that hasan old email im trying to open it but it is disabled

how do i get it working i want to give it to my girlfriend


Posted on Dec 30, 2020 3:17 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 30, 2020 4:48 PM

If your iPad is disabled, or you have forgotten your iPad passcode, you’ll need to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).


You’ll also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support


More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com


If you intend to reuse the iPad with a different AppleID, you would be well advised to prepare it properly for reuse - as this will ensure that the Activation Lock associated with the original AppleID is removed, along with all data and other sensitive information:

What to do before you sell, give away or trade in your iPhone, iPad or iPod touch – Apple Support

1 reply
Question marked as Top-ranking reply

Dec 30, 2020 4:48 PM in response to jess18t

If your iPad is disabled, or you have forgotten your iPad passcode, you’ll need to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).


You’ll also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support


More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com


If you intend to reuse the iPad with a different AppleID, you would be well advised to prepare it properly for reuse - as this will ensure that the Activation Lock associated with the original AppleID is removed, along with all data and other sensitive information:

What to do before you sell, give away or trade in your iPhone, iPad or iPod touch – Apple Support

i have an old ipad that hasan old email im trying to open it but it is disabled

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.