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New Iphone not updating software

I have a new Iphone XR that I am trying to transfer data to and it is getting stuck on "Preparing Update". How can I get past this to start using the phone?

Posted on Dec 30, 2020 6:05 PM

Best reply

ckuan

Level 10

120,716 points

Posted on Dec 30, 2020 6:07 PM

Let the Preparing Update to finish.

Make sure:

iPhone is connected to wall power
iPhone is connect to the Internet via Wi-Fi

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1 reply

Best reply

ckuan

Level 10

120,716 points

Dec 30, 2020 6:07 PM in response to NeedIphoneHelpNow

Let the Preparing Update to finish.

Make sure:

iPhone is connected to wall power
iPhone is connect to the Internet via Wi-Fi

New Iphone not updating software

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