How can i do a software update for malware

So i would like to know what i should and can do in regards to completely doing a factory reset

iPhone 8, iOS 14

Posted on Dec 31, 2020 8:01 AM

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Question marked as Top-ranking reply

Posted on Jan 2, 2021 2:37 PM

Hi yewri,


Thanks for coming out to Apple Support Communities for help restoring your iPhone to factory new condition. Rest assured, we'd love to help in any way we can.


First, we'd like to share a great resource that has detailed information about the advanced security features built-into Apple software and devices that serve to protect your important data:


Apple Platform Security


To completely erase and restore your iPhone, you'll want to complete the steps in this guide:


How to erase your iPhone, iPad, or iPod touch


Let us know if this helps, or if you've got any questions.


Have a great day.

2 replies
Question marked as Top-ranking reply

Jan 2, 2021 2:37 PM in response to yewri

Hi yewri,


Thanks for coming out to Apple Support Communities for help restoring your iPhone to factory new condition. Rest assured, we'd love to help in any way we can.


First, we'd like to share a great resource that has detailed information about the advanced security features built-into Apple software and devices that serve to protect your important data:


Apple Platform Security


To completely erase and restore your iPhone, you'll want to complete the steps in this guide:


How to erase your iPhone, iPad, or iPod touch


Let us know if this helps, or if you've got any questions.


Have a great day.

Jan 2, 2021 2:42 PM in response to yewri

yewri wrote:

So i would like to know what i should and can do in regards to completely doing a factory reset

Your phone doesn’t have malware unless you jailbroke it. You may have scam messages saying you have malware, however. click on this Apple support article→Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

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How can i do a software update for malware

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