I need to talk to a human being

We are all humans here. 😉

But if you mean a phone conversation, then I suggest: Contact Apple for support and service - Apple Support

To let the assisting person have some idea, start by specifying the exact model Apple TV that you have. Identify your Apple TV model - Apple Support

You can call AppleCare, as we have no idea where located please click AppleCare Contact Info to get the number in your part of the planet.