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New usb-c charger stopped working.

Hi all, my new usb-c charger for iPhone 12pro, just stopped working, have checked cable with other usb-c outlet, cable ok. The charger was a gift so I don’t have original receipt. Next course of action. Thanks

Posted on Jan 1, 2021 3:42 AM

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Question marked as Top-ranking reply

Posted on Jan 1, 2021 9:04 AM

Hello,

It's very rare for the adapter to fail. Check for other reasons for why your phone won't charge:

If your iPhone or iPod touch won't charge – Apple Support

If no help, take the adapter & packaging to an Apple store so that they can check it. If it is defective they will probably replace it.

Good luck.

3 replies

New usb-c charger stopped working.

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