I ave a Macbk air 2017 with Mojave and have tried numerous times to install Big Sur. I always get a box that says your request timed out - an error occurred while installing the update. How do I find out the error so Big Sur will download?

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I ave a Macbk air 2017 with Mojave and have tried numerous times to install Big Sur. I always get a box that says your request timed out - an error occurred while installing the update. How do I find out the error so Big Sur will download?

I have a Macbk air 2017 with Mojave and have tried numerous times to install Big Sur. I always get a box that says your request timed out - an error occurred while installing the update. How do I find out the error so Big Sur will download?

MacBook Air 13″, macOS 10.14

Posted on Jan 1, 2021 2:19 PM

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Answer 1

Best reply

coldweathergal Author

Level 1

8 points

Jan 1, 2021 2:34 PM in response to Eau Rouge

I have 65.55 GB so that should be good right? I do only have the wifi so I'll try it having the computer as close to the router as I can, won't close it, won't use any other device while it's loading - thanks, hope it works

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Answer 2

Eau Rouge

Level 8

42,554 points

Jan 1, 2021 2:23 PM in response to coldweathergal

How much free space does your mac have.

The macOS Big Sur installer is 12.24GBs and Big Sur

needs 35.5GBs of free space to install.

It is always best when downloading any Apple macOS installers to be connected to your router

via cable, if WiFi is the only option then have your mac as close to the router as possible.

Do not use the mac while it is downloading and do not use any other devices that share the same

internet connection.

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Answer 3

Jan 1, 2021 2:40 PM in response to coldweathergal

Hook your Air up to the power supply while performing the Big Sur update as it is large, and in charge… Do not have any anti-virus installed or running when you start the download…

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I ave a Macbk air 2017 with Mojave and have tried numerous times to install Big Sur. I always get a box that says your request timed out - an error occurred while installing the update. How do I find out the error so Big Sur will download?

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