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Can't update ipad air 2

I was trying to update my Ipad Air 2 from version 9.xxx to the latest version and I'm getting the error "The IPAD could not be updated. An unknown error occurred (75). " The Ipad appears to be stuck now with no access to the unit

iPad Air 2, iOS 9

Posted on Jan 1, 2021 4:05 PM

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Also, when I plug it in, iTunes asks if I want to restore it, but it only gives me the option to restore AND update. When I click to proceed it runs through “restoring iPad software”, “verifying iPad software,” and then freezes at the end of “restoring iPad firmware”. The iPad shows the Apple logo with the progress bar ~3/4 complete.


computer: iMac 2015 running OS X 10.11.6


itunes version: 12.8.2.3


ipad model: A1566

Posted on Jan 1, 2021 6:32 PM

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Question marked as Best answer

Jan 1, 2021 6:32 PM in response to nonufer

Also, when I plug it in, iTunes asks if I want to restore it, but it only gives me the option to restore AND update. When I click to proceed it runs through “restoring iPad software”, “verifying iPad software,” and then freezes at the end of “restoring iPad firmware”. The iPad shows the Apple logo with the progress bar ~3/4 complete.


computer: iMac 2015 running OS X 10.11.6


itunes version: 12.8.2.3


ipad model: A1566

Can't update ipad air 2

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