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Unable to update erased iPad software in order to access an iCloud backup?

Someone accidentally erased my iPad. I am trying to access an iOS backup from a year ago, but I need iOS 13.1.2 in order to access this backup.


I skipped this step for now and set up my iPad in order to update the software so I could erase it again, but the most up-to-date software allowed is iOS 12.5. I still can’t access the backup since I can’t update the software further. What do I do?

iPad Air, iOS 12

Posted on Jan 1, 2021 10:20 PM

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Posted on Jan 2, 2021 10:30 AM

The backup that you are attempting to use was creating using a device with a later version of iOS/iPadOS - therefore indicating that the backup did not originate from the iPad to which you are attempting to restore.


A backup can only be restored to a device that has either the same, or more recent version of iOS/iPadOS, than created the backup.

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Jan 2, 2021 10:30 AM in response to skaicker

The backup that you are attempting to use was creating using a device with a later version of iOS/iPadOS - therefore indicating that the backup did not originate from the iPad to which you are attempting to restore.


A backup can only be restored to a device that has either the same, or more recent version of iOS/iPadOS, than created the backup.

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Unable to update erased iPad software in order to access an iCloud backup?

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