Yesterday, Jan 1st, I cancelled the suBscription HBO Max immediately as it was an error in setting it up on my phone. The Xfinity rep was assisting me to install the app on TV but I missed the step. So I unsubscribed and I checked my media purchase it’s $0 or it is a wash. Per Xfinity rep I should not be charged! Please review and adjust my bill accordingly.
Thanks,
Mercedes
I spoke today with Apple Support, Mick. I explained on Jan 1st, I cancelled the subscription HBO Max immediately as it was an error in setting it up on my phone. The Xfinity rep was assisting me to install the HBO Max app on TV but I missed the step. So I unsubscribed and I checked my media purchase it’s $0. Per Xfinity rep I should not be charged! There were 2 Order ID per attached. One is $14.99 and cancelling the subscription is $0.
So Mick refunded the $14.99 per case #****. it will take 48 hours to submit to return to my account.
Thanks,
Mercedes
[Personal Information Edited by Moderator]
I spoke today with Apple Support, Mick. I explained on Jan 1st, I cancelled the subscription HBO Max immediately as it was an error in setting it up on my phone. The Xfinity rep was assisting me to install the HBO Max app on TV but I missed the step. So I unsubscribed and I checked my media purchase it’s $0. Per Xfinity rep I should not be charged! There were 2 Order ID per attached. One is $14.99 and cancelling the subscription is $0.
So Mick refunded the $14.99 per case #****. it will take 48 hours to submit to return to my account.
Thanks,
Mercedes
[Personal Information Edited by Moderator]
Sorry, but this is not an Apple issue, but one you will need to work out with Xfinity (Comcast).
Ref: See or cancel your subscriptions - Apple Support
Xfinity HBO Max on TV
