Disabled iPhone

Question

Level 1

8 points

Disabled iPhone

Hello,

I have an iPhone 7 iOS 11.4. I have run into a problem. I once rebooted my device and it randomly got disabled. I did not even have a chance to input my passcode which I definitely know. I suspect that it may have happened because of limited space on my phone, but I am not sure.

I do not want to loose all 4 years of my memories over a random disable. I wish that you would send me away to recover my phone without data loss. I know that you can not recover data without backup, but since it was not my mistake, I want to make sure, if there is a way to recover my data without backup, I want to know it.

iPhone 7, iOS 11

Posted on Jan 2, 2021 12:28 PM

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Answer 1

Top-ranking reply

Chris0107

Level 9

51,929 points

Jan 2, 2021 12:37 PM in response to greta107

If your phone is disabled, you cannot recover the data on it.

A backup is not only for if you make a mistake.. your photos & memories should always be backed up in case anything at all goes wrong.. Hardware/software issue, a fire or a tornado.. whatever it might be

If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

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Answer 2

greta107 Author

Level 1

8 points

Jan 2, 2021 12:57 PM in response to Chris0107

Then can you answer these questions: why does Apple randomly disable phones? Can I backup my phone if I have never 'trusted' my phone with my Mac? Why can't the files be transferred even though they technically are on the phone?

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Answer 3

Chris0107

Level 9

51,929 points

Jan 2, 2021 2:37 PM in response to greta107

Apple doesn't randomly disabled iPhones. Something must have gone wrong.

If your phone is disabled, it won't matter if you've connected to your computer before.. Once the phone is disabled you cannot make the connection. I just tested this quick on my iPhone & MacBook, while the phone was disabled it would not show up on the Mac.

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Disabled iPhone

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