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Accidental purchase

My son was playing a game on my daughters ipad and somehow we purchased $9.99 on a game, he is 18months old how can i get this refunded and how can i turn this off so it doesnt happen again

iPad Air, iOS 12

Posted on Jan 2, 2021 1:36 PM

Reply
Question marked as Apple recommended

Normally, all sales are considered final, but you can ask for a refund.


If you have received a confirmation email, click the Report a problem link at the bottom.


Purchases problem.      


How long refunds from the App Store or other Apple services take.  


Set up Family Sharing and turn on Ask to Buy.


Family Sharing.         


Family Sharing - Set up.       


Family Sharing -  Ask to Buy.      


or use Parental Controls


Parental controls.     

Posted on Jan 2, 2021 1:43 PM

1 reply
Question marked as Apple recommended

Jan 2, 2021 1:43 PM in response to Amberadams2113

Normally, all sales are considered final, but you can ask for a refund.


If you have received a confirmation email, click the Report a problem link at the bottom.


Purchases problem.      


How long refunds from the App Store or other Apple services take.  


Set up Family Sharing and turn on Ask to Buy.


Family Sharing.         


Family Sharing - Set up.       


Family Sharing -  Ask to Buy.      


or use Parental Controls


Parental controls.     

Accidental purchase

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