You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Like-lime1
Like-lime1 Author
User level: Level 1
4 points

Unauthorized purchase

Received an email and receipt for an order I did NOT make on 1.02.2021.

"Re: Action Required - Your recent purchase "FIFA Soccer 4+ Build your Ultimate Team" on the App Store."

There was a receipt for $19.99.


It contained a link to report unauthorized use. However, when I clicked that was a "Deceptive Warning" if I proceeded.


I have changed my password as a result of receiving the email from "support-apple.id@apple.com".


Please remove this charge and communicate additional steps for my protection.


Barry



[Personal Information Edited by Moderator]

Posted on Jan 2, 2021 3:39 PM

Reply
Question marked as Top-ranking reply
User profile for user: stedman1
stedman1
Community+ 2024
User level: Level 10
262,150 points

Posted on Jan 2, 2021 3:41 PM

It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.


reportphishing@apple.com


If you provided your Apple ID and password at the bogus site, change your password immediately.

  https://support.apple.com/en-us/HT201355


The links below have information to help identify fraudulent emails.


Identifying legitimate emails from the iTunes Store

 

https://support.apple.com/en-us/HT204759

View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: stedman1
stedman1
Community+ 2024
User level: Level 10
262,150 points

Jan 2, 2021 3:41 PM in response to Like-lime1

It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.


reportphishing@apple.com


If you provided your Apple ID and password at the bogus site, change your password immediately.

  https://support.apple.com/en-us/HT201355


The links below have information to help identify fraudulent emails.


Identifying legitimate emails from the iTunes Store

 

https://support.apple.com/en-us/HT204759

Reply

Unauthorized purchase

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up