Rented movies won’t play on Apple TV

Question

Rented movies won’t play on Apple TV

Hi, I’m having trouble playing rented movies on my TV using my Apple TV iTunes app. I can play my purchase movies just fine but rentals never start. Lowered the resolution to 720. Reset modem and switch.

I tried to play the movie in my iPhone but it told me to stop watching on my other device (I.e. my Apple TV) even though it was turned off.

Any advice would be appreciated. Thanks!

Apple TV HD, tvOS 14

Posted on Jan 2, 2021 5:49 PM

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Answer 1

Best reply

Brian_P7

Community Specialist

Jan 4, 2021 6:11 PM in response to Joe123joe123joe123

Hi there Joe123joe123joe123,

We understand you're experiencing an issue with playing rented movies on your Apple TV, and we'd like to share a resource that can help.

Check it out here: Rent movies from the Apple TV app

Specifically, review the section below:

"Get help

If you can‘t stream or watch video content from the Apple TV app, restart your device. If your rental still won't play, learn about streaming issues or report a problem.
For downloads, you can start watching your movie as soon as enough of it has downloaded to play without interruption. If you plan on watching your rental on an airplane or where Wi-Fi isn't available, you might want to download your rental a day before to make sure that you have enough time for it to download to your device."

We hope this helps.

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Rented movies won’t play on Apple TV

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