Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I received an email that said my iCloud was locked

Is this a scam email, or if valid please advise why my iCloud account is now locked.


[Personal Information Edited by Moderator]

Posted on Jan 3, 2021 9:04 AM

Reply
5 replies

Jan 3, 2021 9:10 AM in response to curlmom

  • Apple would not warn of a pending account issue, giving you a deadline to fix the issue.  
  • Apple does not include document, or PDF files to download.
  • Apple would not refer to you as Dear Customer, Dear Client, or anything other than the name on file for your account.
  • Apple would not have such horrible spelling or grammar. 
  • Apple would not send a message to “Undisclosed Recipients”. 


It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.


reportphishing@apple.com


If you provided your Apple ID and password at the bogus site, change your password immediately.

  https://support.apple.com/en-us/HT201355


The links below have information to help identify fraudulent emails.


Identifying legitimate emails from the iTunes Store

 

https://support.apple.com/en-us/HT204759


I received an email that said my iCloud was locked

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.