Sound skipping on Apple Music

My sound has recently started skipping when playing Apple Music using Air Play via my Sky Q box. I’m guessing it’s a streaming issue but anybody else experiencing or experienced this and if so any suggestions how this can be fixed? (PS I appreciate this might be a Sky issue rather than an Apple issue)

iPad, iOS 9

Posted on Jan 3, 2021 9:36 AM

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2 replies

Jan 5, 2021 2:07 PM in response to sauce59

Hello sauce59,


Thank you for participating in the Apple Support Communities! We understand that audio skips when playing Apple Music from an iOS device to a Sky Q box. We'd be happy to help take a closer look.


To help further isolate potential causes, we'd suggest starting with the troubleshooting steps outlined in the resource below:


If AirPlay or screen mirroring isn’t working on your device - Apple Support


Additionally, do you experience the skipping only when streaming to the Sky Q box or have you encountered it when playing music just on the iOS device as well? You may also want to try downloading an album or playlist to listen to offline, then see if the behavior still occurs when playing the downloaded music on the Sky Q box:


Add and download music from Apple Music - Apple Support


Keep us posted on the results.


Cheers!

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Sound skipping on Apple Music

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