Possible to remote control another iPhone for tech support?

These days there must be a way that I can help my grandma "fix her phone" remotely. She just doesn't understand the technology and she is far enough away that I can't be there in person to assist. If this is an option already for Macs, why not phones?

Please advise.

iPhone 7

Posted on Jan 3, 2021 4:04 PM

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4 replies

Level 8

43,584 points

Jan 3, 2021 4:32 PM in response to polishedstaple

see >>> https://www.teamviewer.com/en/solutions/support-mobile-devices/

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Level 8

43,584 points

Jan 4, 2021 4:36 PM in response to polishedstaple

I just need a simple app to help grandma.

There really is no such thing.

The options we've shared are all there is. What you believe is simple is not.

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Jan 3, 2021 4:10 PM in response to polishedstaple

MDM Settings for IT Administrators - Apple Support

https://www.jamf.com/lp/ios-mdm-jamf-products/?attr=google_ads-nonbrand-search-shared&gclid=Cj0KCQiA88X_BRDUARIsACVMYD9N1w4diZG0r7YJrKBnujKPXnpHGw7ZatYu1j1s6xfBLXhdR2hX6wsaApCVEALw_wcB

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Jan 4, 2021 4:31 PM in response to Johnathan Burger

Jonathan, the two options you provided seem to be geared towards large IT departments. I just need a simple app to help grandma.

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Possible to remote control another iPhone for tech support?

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