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Hello! I have purchased the app called Canva accidentally and I didn’t mean to buy that. I have requested to get refund and it says it refunded. But i still didn’t get my money back in my bank account. How can I get my money back?

Posted on Jan 3, 2021 4:25 PM

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Posted on Jan 3, 2021 4:30 PM

sarangua128 Said:

"I tunes purchase Hello! I have purchased the app called Canva accidentally and I didn’t mean to buy that. I have requested to get refund and it says it refunded. But i still didn’t get my money back in my bank account. How can I get my money back?"

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Apple Support Info:

Ask to speak with the Apple Store staff. They'll know where this all stands. It isn't instantaneous to the return.


Why the Wait:

Due to the Coronavirus Pandemic, calls and chats are taking a bit linger to get through. And, that makes sense, because many are at home working out-of-the-house or are taking classes over-the-web, this they have more time on their hands to contact Apple Support. So, it might take a bit to get through to Apple Support. But, just stay on the line, and someone will be with you. :)

2 replies
Question marked as Best reply

Jan 3, 2021 4:30 PM in response to sarangua128

sarangua128 Said:

"I tunes purchase Hello! I have purchased the app called Canva accidentally and I didn’t mean to buy that. I have requested to get refund and it says it refunded. But i still didn’t get my money back in my bank account. How can I get my money back?"

-------


Apple Support Info:

Ask to speak with the Apple Store staff. They'll know where this all stands. It isn't instantaneous to the return.


Why the Wait:

Due to the Coronavirus Pandemic, calls and chats are taking a bit linger to get through. And, that makes sense, because many are at home working out-of-the-house or are taking classes over-the-web, this they have more time on their hands to contact Apple Support. So, it might take a bit to get through to Apple Support. But, just stay on the line, and someone will be with you. :)

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