I have a locked iPad

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Level 1

8 points

I have a locked iPad

We have an iPad which has been used by an employee. Unfortunately that employee died 1½ year ago so we don't have, and can't get hold of his apple id to unlock/delete the device.

Is there anything we can do?

After we reset using iTunes we still get this link on the actual device.

https://support.apple.com/da-dk/HT201441

iPad Air 2 Wi-Fi

Posted on Jan 3, 2021 10:06 PM

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Answer 1

Poul129 Author

Level 1

8 points

Jan 3, 2021 10:15 PM in response to Community User

Thanks for reply. We will try that. We should have the original invoice since it's a company purchase :)

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Answer 2

Jan 3, 2021 10:13 PM in response to Poul129

Only Apple can remove Activation Lock you'll have to contact their phone support. They're probably gonna request a proof of purchase (original receipt), so if it a used purchase your on your own.

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I have a locked iPad

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