Goodnotes glitch on ipad

Hi there, can i please know if anyone out there is experiencing the same glitch im experiencing? Please offer some solutions. Thank you~

(Currently using ipad pro 2020 12.9 and apple pencil 2nd gen)

iPad Pro, iPadOS 14

Posted on Jan 4, 2021 6:23 AM

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Question marked as Top-ranking reply

Posted on Jan 6, 2021 11:11 AM

Hey there jensen228,


We understand your iPad has been showing unexpected inputs when used with your Apple Pencil and this note taking app. We'll be happy to help.


To begin, we'd recommend troubleshooting the screen with the steps here: If the screen isn’t working on your iPhone or iPad

This will guide you through a few things that may help like restarting and cleaning the screen.


If it persists, we'd recommend determining if the issue is with all apps, just some, or only one.


If it's limited to one or only some, troubleshoot the app itself with these steps: If an app unexpectedly quits, stops responding, or won’t open


Let us know how that goes or if you have any questions. Cheers!

1 reply
Question marked as Top-ranking reply

Jan 6, 2021 11:11 AM in response to jensen228

Hey there jensen228,


We understand your iPad has been showing unexpected inputs when used with your Apple Pencil and this note taking app. We'll be happy to help.


To begin, we'd recommend troubleshooting the screen with the steps here: If the screen isn’t working on your iPhone or iPad

This will guide you through a few things that may help like restarting and cleaning the screen.


If it persists, we'd recommend determining if the issue is with all apps, just some, or only one.


If it's limited to one or only some, troubleshoot the app itself with these steps: If an app unexpectedly quits, stops responding, or won’t open


Let us know how that goes or if you have any questions. Cheers!

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Goodnotes glitch on ipad

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