I can’t download apps, I have sufficient money in my account but it says it doesn’t work, not only that but it says there was a problem with a previous purchase but everything is paid off it shows I have no unpaid subscriptions or any subscriptions at all.
iPhone 7 Plus, iOS 13
Hello mikah258,
Thank you for using the Apple Support Communities. It's definitely important to be able to download apps, and we'll be glad to help as much as possible! We understand you're seeing an alert about an issue with a previous purchase.
This resource provides some steps that should help with that message: If your payment method is declined in the App Store or iTunes Store. See if that helps, and if the issue persists, we recommend using this link to Contact Apple Support.
Best wishes.
Hi there ryane77
Thank you so much for assisting me, will definitely try out what you recommend. :)
Billing issues
