This is probably a simple fix but I can't seem to find the answer anywhere. I'm trying to get my touch ID to work for a certain website (my bank login) but the touch ID prompt doesn't appear. It used to appear but for some reason it has stopped. Is there a setting or something I need to change to get it to work again? It works on all other websites. Thanks.
MacBook Air 13″, macOS 10.15
If the specific Bank is not functioning only on laptop And the log in is part of Keychain - make a copy of details User ID and P/W before attempting the next step. Remove the specific Bank from Keychain, go to that bank on laptop and input the required and see of Safari offers to ADD to Keychain. If so Add it.
If the specific Bank is not functioning only on laptop And the log in is part of Keychain - make a copy of details User ID and P/W before attempting the next step. Remove the specific Bank from Keychain, go to that bank on laptop and input the required and see of Safari offers to ADD to Keychain. If so Add it.
Wade G. wrote:
This is probably a simple fix but I can't seem to find the answer anywhere. I'm trying to get my touch ID to work for a certain website (my bank login) but the touch ID prompt doesn't appear. It used to appear but for some reason it has stopped. Is there a setting or something I need to change to get it to work again? It works on all other websites. Thanks.
What happens when you check bank app settings?
Again, I'm not having trouble with the bank app. I'm on my computer trying to login to the bank's website via Safari. I used to get a prompt for touch ID, but I no longer get that prompt and so I have to login with password.
Suggestion - Open Safari >> Preferences >> Privacy >> Manage Website Data. Now it will take some time for it to populate all the data. Once it is appearing ( Data ) Top Right of that screen Search and input to Name of the Offending Bank name. Once it appears click Remove all Data defined as related to that specific Bank.
Go back to normal Safari and to that Banks' Website and see if Touch ID is working.
Some web sites do not prompt for touch ID. And some don't allow the user to store their passwords either, requiring them to be manually re-entered every time. Some require two factor authentication. Many of such sites tend to be financial sites.
Your bank site might have changed its security posture and that might have changed the login process. You could certainly contact them to find out if it should be working on their site.
In the meantime, simply enter your password. If only all problems in life were this easy to solve ...
That didn't work either. It's weird. On all other sites, the touch ID pops up but not this one site. And it used to. I remember distinctly. I have the bank's app on my phone and that still uses touch ID so I don't think it's anything on their end.
The bank's app is on my phone and the touch ID still prompts every time, so I don't think they've changed their settings. It just stopped working on my computer for this one site. I think I think maybe I "ignored" it or told it to stop prompting me awhile back by accident and now I can't get it back.
It's not the app, it's the bank's website that I'm trying to login to on my Air.
Wade G. wrote:
It's not the app, it's the bank's website that I'm trying to login to on my Air.
Then ask the bank or look at their settings.
touch id not working for a specific website
