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I have iOS 14.2.1 on iPhone 12 pro. The Memoji icon isn’t appearing in my iMessage. I can’t find it when I scroll through the apps, and it doesn’t show in the App Store. Anyone else having this issue?
iPhone 12 Pro, iOS 14
Hello dearbhaile68,
Memoji is a great feature! We see you don't find the option in your Messages app. Let's see what we can do to assist.
This link provides some good information about how to Use iMessage apps on your iPhone, iPad, and iPod touch, including Memoji. Are you using these steps to search?
"Find iMessage apps in the app drawer
The app drawer gives you quick access to apps that you can use in your messages. To see your app drawer:
to start a new message. Or go to an existing conversation.Also, to double-check, are you searching the App Store for Messages specifically? This is different from the standard App Store you'd use for downloading apps:
"Download iMessage apps
You can find and download apps to use with iMessage in the App Store for iMessage. Here's how:
.
icon or the price icon next to the app, then tap Install. You might need to enter your Apple ID password to complete the purchase.
to return to your message.After the app downloads, you can find it in your app drawer."
If that doesn't help, see if these steps help. You mentioned running iOS 14.2.1, and updating to iOS 14.3 might resolve the issue:
"Get started
Have a good day.
Hi there. Thanks for the response. None of this works.
The app does not show when I scroll over, nor when I expand the drawer. The app also does not show when I search for it in the iMessage App Store.
I have updated my phone to
Hello dearbhaile68,
We appreciate you getting back to us with that information.
When were you last able to use Memoji from the Messages app?
By any chance, under Settings > Screen Time, do you have any restrictions enabled? We're wondering if that might be a cause. Let us know what you find there: Use parental controls on your child's iPhone, iPad, and iPod touch
Best wishes.
Memoji disappeared from imessage
