Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MacBook Pro is not turning on!!

My MacBook Pro 13 inch 2019 is not turning on. I have tried everything but no sound, no light no nothing. I have bought it just 3 months ago and is not working anymore. Can someone please help me? I don’t know what to do.

MacBook Pro 13″, macOS 11.1

Posted on Jan 5, 2021 2:31 AM

Reply
Question marked as Best reply

Posted on Jan 5, 2021 11:18 PM

Do you hear the "ding" sound when the charger is connected?


Try an SMC Reset.


Try unplugging the charger from the electrical outlet for a minute to reset the charger's internal circuitry.


Plug the charger directly into the laptop since multi-port adapters, docks, and hubs can prevent the full power of the charger from reaching the laptop. Also try another USB-C port especially on the other side of the laptop if you have four ports.


Here is an Apple article for troubleshooting charging issues:

https://support.apple.com/en-us/HT204652


If none of these steps help or you find only some USB-C ports work, then you will need to have Apple or an Apple Authorized Service Provider repair your laptop under warranty.


1 reply
Question marked as Best reply

Jan 5, 2021 11:18 PM in response to xhesikutrolli

Do you hear the "ding" sound when the charger is connected?


Try an SMC Reset.


Try unplugging the charger from the electrical outlet for a minute to reset the charger's internal circuitry.


Plug the charger directly into the laptop since multi-port adapters, docks, and hubs can prevent the full power of the charger from reaching the laptop. Also try another USB-C port especially on the other side of the laptop if you have four ports.


Here is an Apple article for troubleshooting charging issues:

https://support.apple.com/en-us/HT204652


If none of these steps help or you find only some USB-C ports work, then you will need to have Apple or an Apple Authorized Service Provider repair your laptop under warranty.


MacBook Pro is not turning on!!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.