Sonic Racing deducts trophies when a race ends before the finish line

I tried contacting support for an unrelated issue, (my accounts were not syncing across devices?) and the "Support" button in the app leads to a non-existent email: help@sega.net?

I get bounce backs from that email. So I just decided to try the same email but with a .com instead of a .net

I finally got through but they redirected me to the following email for support:

help@segaamerica.com

They seemed responsive. However, my issue ended up resolving itself by that point.

Since I'm posting, I might as well point out other bugs I've noted:

1. The exclamation point on the League/Season badge is low resolution?
2. The game is also partially covered by the notch on the iPhone 12 Pro. I can't even see my character's ranks on the Team page.
3. The achievements page is not controllable by a game controller. If input is received by the game controller, it is interacting with the menus behind the achievements page i.e.: The settings page and other areas that one may navigate to by accident.
4. The support button leading to a non-existent email.
5. Achievement issues, some achievements are frozen at a given percentage even though they have clearly been accomplished.
6. Connectivity and ranking issues (to be expected with any competitive live game). The real issue is how they have decided to deal with these connectivity issues. Deducting points from the player even if they played completely and well, on their local device. Particularly in a case where the ranking is way off and the more established player is penalized at an exponential degree.

I don't even want to play anymore just because of the last point. That results in me losing hours of climbing from a few lost connections.

Don't get me wrong, I have no problem with losing trophies when I honestly lose. Specifically, because I will normally lose to a higher rank player where my lost trophies are not as drastic compared to losing to a low-rank player.

Let me know what you all think.

Should I send this list to Sega? Are there any other bugs that you have found? Should I make another thread with all this info?

Thank you!

Austin

Try these links for feedback and support for this particular app:

• Developer Website 
• App Support 

tt2

Yes.

It’s rather irritating.

Beginning to re-evaluate my time investment on the game.

After three races that I didn’t lose, I was deducted enough trophies to cost me over 2 hours of continuous victories.

In addition to this, there are many other bugs. Don’t get me started haha.

There are so many bugs in this game

-finishes without notice and either you win or lose, but it's not a fair game

-somehow the wisp selection is nuts. There is no defense against the Magenta. You just are at the mercy of what the AI selects for you and your opponent

ITs crazy that the rankings change on the characters all the time. you can't seem to earn past 5, but then magically someone will be 1, and someone else 8. Makes ZERO sense

I just sent this email to the Sega America address. I will let you know what they all say. It's pretty shameful.

Guys, you have a couple of major bugs. This is unacceptable. 

#1 Often times a wisp will just start rotating behind the character and not engage, you will keep driving past the finish line and keep playing without picking up wisps. Finally the game will say “connection lost” and then restart. Then you will lose anywhere from 10-40 trophies for the connection dropping. This is insane! 

#2 Oftentimes the game will just finish mid stream and sometimes you win, sometimes you lose, but no one passes the finish line. It just stops. Really nuts. 

#3 You can’t move your characters past a ranking of #5 HOWEVER you often race against people with rankings of 8, 9 and even 10. If you can’t earn that, how can you play against people with 1000% your capabilities and speed. And believe me, they compete like a 10 because they finish before you have finished 2 laps. 

Are they cheating with some scam? 

Come on guys. This is Apple and you are supposed to be flagship. Get your s**t together. 

Apple aren't paying attention here. Use Product Feedback - Apple.

tt2

same thing happens to me. very frustrating. it is bug central. and suddenly rankings are lowered on characters a few hours later. chaos

Good point. That does seem most likely correct.