Podcast Artwork Not Updating after 2 months

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Podcast Artwork Not Updating after 2 months

We recently updated our podcast artwork but it is not showing up on iTunes. Here is the iTunes link:

https://podcasts.apple.com/us/podcast/jhu-press-journals-podcasts/id395724967

Here is the Soundcloud link, with the correct artwork: https://soundcloud.com/jhupress

I have checked the art file and it is the correct size, dpi, file type, file name, and RGB. We updated the artwork about three months ago and have added two new episodes since then but the iTunes site still doesn't reflect the correct art. Any and all help appreciated.

Posted on Jan 6, 2021 3:13 AM

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Answer 1

Best reply

Roger Wilmut1

Level 10

131,158 points

Jan 6, 2021 4:09 AM in response to MaryAliceYeskey

The image appears to be OK, and you say it was posted three months ago, which would be long enough for it to show up. Did you change the image's file name when you created the new version? iTunes/Podcasts caches the image, and if the file name doesn't change it has no way of knowing the image has.

If you did change the file name I can only suggest you report the problem to Podcasts Support. Go to https://itunespartner.apple.com/en/podcasts/overview and click the 'Contact Us' link at the bottom of the page.

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Answer 2

Jan 6, 2021 3:19 AM in response to MaryAliceYeskey

I can't help you unless you post the URL of your feed (what you have posted in your second link is the SoundCloud web page which doesn't contain a link to the RSS feed).

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Answer 3

Jan 6, 2021 3:50 AM in response to Roger Wilmut1

Thank you, Roger! I appreciate your help. Here's the RSS Feed:

https://feeds.soundcloud.com/users/soundcloud:users:222672779/sounds.rss

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Answer 4

Jan 6, 2021 4:11 AM in response to Roger Wilmut1

Thanks, Roger. I did change the file name so I will contact support. I appreciate your time and help.

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Podcast Artwork Not Updating after 2 months

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