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User profile for user: MaryAliceYeskey
MaryAliceYeskey Author
User level: Level 1
8 points

Podcast Artwork Not Updating after 2 months


We recently updated our podcast artwork but it is not showing up on iTunes. Here is the iTunes link:

https://podcasts.apple.com/us/podcast/jhu-press-journals-podcasts/id395724967


Here is the Soundcloud link, with the correct artwork: https://soundcloud.com/jhupress


I have checked the art file and it is the correct size, dpi, file type, file name, and RGB. We updated the artwork about three months ago and have added two new episodes since then but the iTunes site still doesn't reflect the correct art. Any and all help appreciated.

Posted on Jan 6, 2021 3:13 AM

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User profile for user: Roger Wilmut1
Roger Wilmut1
User level: Level 10
131,320 points

Posted on Jan 6, 2021 4:09 AM

The image appears to be OK, and you say it was posted three months ago, which would be long enough for it to show up. Did you change the image's file name when you created the new version? iTunes/Podcasts caches the image, and if the file name doesn't change it has no way of knowing the image has.


If you did change the file name I can only suggest you report the problem to Podcasts Support. Go to https://itunespartner.apple.com/en/podcasts/overview and click the 'Contact Us' link at the bottom of the page.

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User profile for user: Roger Wilmut1
Roger Wilmut1
User level: Level 10
131,320 points

Jan 6, 2021 4:09 AM in response to MaryAliceYeskey

The image appears to be OK, and you say it was posted three months ago, which would be long enough for it to show up. Did you change the image's file name when you created the new version? iTunes/Podcasts caches the image, and if the file name doesn't change it has no way of knowing the image has.


If you did change the file name I can only suggest you report the problem to Podcasts Support. Go to https://itunespartner.apple.com/en/podcasts/overview and click the 'Contact Us' link at the bottom of the page.

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Podcast Artwork Not Updating after 2 months

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