New iPad Air 2020 keeps shutting itself off
I bought anew iPad Air in October and it keeps shutting itself off even in the middle of using it.
iPad (4th gen) Wi-Fi
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User profile for user:
jdo_apple
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Community Specialist
Hey there Sue2610,
We certainly understand you need your iPad reliable and remaining powered on when you need to use it. We'll be glad to help.
Does this happen when you're using a specific app? If so, please complete the steps here: If an app unexpectedly quits, stops responding, or won’t open
We also have other steps to help you with this resolving this: If your iOS or iPadOS device restarts or displays the Apple logo or a spinning gear unexpectedly
If this concern isn't resolved, contact Apple Support for further assistance: Get Support
I hope this information is useful. Kind regards.