Fraudulent Use of Debit Card to purchase through Apple
We found an enormous list of Apple charges on our bank statement for November - all various amounts totaling over $2000. Through much investigation, we have determined that someone used my debit card number to make these purchase on their apple account. We have gone back and forth with the bank and Apple - neither will refund the fraudulent charges. The accounts of everyone in our household have been checked. A senior apple person even verified that none of the charges where made on any apple account within our family/household, yet they've declined a refund, will not allow us to dispute that decision, and wont even tell us why. Our bank has also declined to help us based on Apple's decision. We have filed a police report, because a theft of over $2000 is a felony, however, we NEED that money back. What can we do?
iPhone 8 Plus, iOS 14