You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Activation lock

I bought a iPad second hand and it’s activated lock

Posted on Jan 6, 2021 10:37 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 6, 2021 10:38 AM

If you bought the device from somebody and the device still has Activation Lock, you will need to contact the previous owner and ask them to remove the device from their account.


How to remove Activation Lock - Apple Support

2 replies

Jan 6, 2021 10:38 AM in response to wendell106

If you can, return the iPad.


Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you.


The All Too Common SAD Reality of Buying … - Apple Community

Activation lock

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.