Hello,
I am having an issue with my Iphone XS Max charging case. It won't charge the case right away, I have to wiggle the cord or angle the cord to charge the case. It has been previously replaced, however now I am having this issue again.
Hello kristinazhuro,
We'd love to assist you with your Smart Battery Case. You can find the case serial number in the device settings once it is connected. Also, we'd like to resolve your charging issue with the case. Let's complete the steps listed here: Charge your iPhone with your Smart Battery Case to resolve the issue.
Best regards
can't find serial number for my smart case
