Got charged from Apple-ITunes
I got charged from apple at 1,100 THB which I don’t know why I got charged this amount. How can I cancel this payment? And how I know what the charge this for? Thank you
iPhone 12 Pro, iOS 14
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I got charged from apple at 1,100 THB which I don’t know why I got charged this amount. How can I cancel this payment? And how I know what the charge this for? Thank you
iPhone 12 Pro, iOS 14
You have posted in a voluntary, user-to-user, technical support community. Responses are almost exclusively from other users like yourself, not Apple. You have to ask Apple.
You must first cancel any subscription automatic renewal (if you simply delete an app this does not cancel subscriptions):
See or cancel your subscriptions [subscription automatic renewal] - "If you signed up for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends." At this stage the renewal is considered a purchase. Canceling a subscription does not automatically start a refund since the existing subscription will normally continue until the end of its term and then just not renew. - https://support.apple.com/HT202039
Now fill out this form:
Report A Problem to ask for a refund. Click on this link --> https://reportaproblem.apple.com/?s=6
If Report A Problem does not work for a subscription refund you may have to make a special request. Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.
Apple's terms of purchase in the USA are, "All Transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html), but some countries have different laws so check terms for your country at: http://www.apple.com/legal/internet-services/itunes/. If sales are final then it is Apple's decision if they want to grant a refund. You can always ask, and people do get refunds on a case by case basis, but Apple can also say no.
You have posted in a voluntary, user-to-user, technical support community. Responses are almost exclusively from other users like yourself, not Apple. You have to ask Apple.
You must first cancel any subscription automatic renewal (if you simply delete an app this does not cancel subscriptions):
See or cancel your subscriptions [subscription automatic renewal] - "If you signed up for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends." At this stage the renewal is considered a purchase. Canceling a subscription does not automatically start a refund since the existing subscription will normally continue until the end of its term and then just not renew. - https://support.apple.com/HT202039
Now fill out this form:
Report A Problem to ask for a refund. Click on this link --> https://reportaproblem.apple.com/?s=6
If Report A Problem does not work for a subscription refund you may have to make a special request. Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.
Apple's terms of purchase in the USA are, "All Transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html), but some countries have different laws so check terms for your country at: http://www.apple.com/legal/internet-services/itunes/. If sales are final then it is Apple's decision if they want to grant a refund. You can always ask, and people do get refunds on a case by case basis, but Apple can also say no.
You do not say where you see this purchase. If it is an e-mail or text message are you sure it is real and not an attempt to steal your private information ('phishing') (very common)?
Phishing & Other Suspicious Emails - https://www.apple.com/legal/more-resources/phishing/
Identifying legitimate emails from the iTunes Store - http://support.apple.com/kb/HT2075 (the previous link is more specific)
Forward attempts to: reportphishing@apple.com
If you still think the charge is real:
See your purchase history in the App Store or iTunes Store [iOS, computer, or web] - Does not include purchases made by others under Family Sharing; those have to be checked from their accounts.
http://support.apple.com/HT204088
If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - https://support.apple.com/HT201382 - "Before you contact Apple to request a refund for a charge you don't recognize"...
If neither you nor a family member (if applicable) has a record of this purchase and you only saw it on a statement for a card you alone control, contact your bank or card company about card fraud. Apple does not handle that.
If you do now recognize this purchase and are asking for a refund then realize Apple's terms of purchase for most countries are effectively, "All Transactions are final" (check terms at: https://www.apple.com/legal/internet-services/itunes/us/terms.html). Apple does refund on a case by case basis, but they can also refuse.
To "Request a refund for apps or content that you bought from Apple", click here → https://support.apple.com/HT204084
Report a Problem - https://reportaproblem.apple.com/?s=6
If a reporting a problem request is unsuccessful you can also try clicking here → https://support.apple.com/choose-country-region/media-services Select your country, then a product.
I found out that the charge is from PicCollage which I downloaded around the end of December, 2020 and it is automatically charge for renew to continue use this application. If I don’t want to continue use this application and want to cancel it, Can I get my money back.?
[Image Edited by Moderator to Remove Personal Information]
Got charged from Apple-ITunes