My Apple ID account was hacked and my country of origin was set to mainland China (I live in the United States). I have updated my password, disabled all devices associated with the account, but am unable to update the country I live in.

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My Apple ID account was hacked and my country of origin was set to mainland China (I live in the United States). I have updated my password, disabled all devices associated with the account, but am unable to update the country I live in.

My Apple ID account was hacked and my country of origin was set to mainland China (I live in the United States). I have updated my password, disabled all devices associated with the account, but am unable to update the country I live in to fully set-up Two-Factor Authentication (via mobile) as the system won't let me update my billing address. Is something locked that I an unaware of?

Posted on Jan 7, 2021 3:07 AM

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Answer 1

Top-ranking reply

Limnos

Community+ 2026

Level 10

430,721 points

Jan 7, 2021 11:42 AM in response to clarke258

Please read this link. It contains the information you need.Click on the link and read how to "Change your Apple ID country or region" - https://support.apple.com/HT201389

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Answer 2

Jan 9, 2021 4:37 PM in response to clarke258

If you still have problems click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.

or:

Contact - Official Apple Support --> https://support.apple.com/contact

or:

Contact Apple for support and service --> "See a list of Apple phone numbers around the world." - https://support.apple.com/HT201232

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Answer 3

clarke258 Author

Level 1

9 points

Jan 9, 2021 2:46 PM in response to Eric Root

I can update the Country / Region to U.S., but the rest of the billing address fields are locked (I'm unable to click into them). Then when I try to save the billing address (or at least the Country / Region), the red error messages appear, but I'm still unable to click into the any of the billing fields.

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