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Youtube Premium refund

Hello.

Yesterday I accidentally purchased Youtube Premium (4,99$) instead of Youtube Premium Family (7,49$). Directly after few minutes I paid for Youtube Premium Family. I thought the system will charge difference between them, but not. I paid full amount 7,49$ and payment of 4,99$ was not returned and purchase was automatically canceled.

I wrote to Apple support with request to refund 4,99$ (YouTube Premium), but today my purchase for YouTube Premium FAMILY (7,49$) was canceled and money will be refunded, but I didn’t want it! I need FAMILY subscription

Kindly ask you to help me with this mistake.

Thank you!

KR,

Sasha

Posted on Jan 7, 2021 10:04 AM

Top-ranking reply

Niel

Level 10

733,301 points

Posted on Jan 7, 2021 10:11 AM

Nobody on these boards can fix this; the people here are mostly other customers, not Apple employees. Contact Apple again; if needed, click here.

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Youtube Premium refund

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