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Eva-18 Author

Level 1

4 points

Facial recognition

I bought an iPhone 11 roughly 2 months ago and the facial recognition stopped working yesterday. I haven’t dropped or damaged my phone in anyway, I tried resetting the Face ID but it keeps saying move camera lower. I researched the problem and it seems to be a reoccurring problem among your products. I am within my 1 year guarantee and would like to get his fixed

iPhone 11

Posted on Jan 8, 2021 4:39 AM

Top-ranking reply

QuickTimeKirk

Level 10

125,965 points

Posted on Jan 8, 2021 4:49 AM

Have it examined.

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Facial recognition

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