Why am I unable to pay my entire balance instead of having to pay it in installments?

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Level 1

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Why am I unable to pay my entire balance instead of having to pay it in installments?

My question is has anyone else been told they can't pay their entire balance, but rather had to keep making monthly payments?

I bought several things from the Apple store and used the no-interest credit offer for the Apple Card via Goldman Sachs. Some of the items were returned, but instead of crediting my back my money and allowing me to pay off my account I'm being forced to continue paying monthly installments. Is this a common practice with this card? I've never had a credit card I wasn't allowed to pay off early.

iPad (6th gen) WiFi

Posted on Jan 8, 2021 6:48 AM

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Answer 1

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askbarnabas

Level 10

104,214 points

Jan 8, 2021 7:33 AM in response to Mikebva

You can pay it off early. Go to this link - How to view and pay Apple Card Monthly Installments - Apple Support

Pay your monthly installment

Your minimum payment for Apple Card includes your Apple Card Monthly Installment. When you pay your minimum payment each month, you automatically pay the monthly installment for each of your installment plans.

Pay extra

To pay extra on your Apple Card Monthly Installments, you need to first pay your entire Apple Card balance. Then, to make an additional payment towards your installment balance, choose Pay Early. If you have multiple installments, your additional payment is applied to the outstanding balance of your oldest installment plan.

To Pay Early:

Open the Wallet app and tap Apple Card.
Tap the more button , then tap Monthly Installments. If you have multiple monthly installments, you see the balance for all of your monthly installments.
Tap Pay Early, then tap Continue.
Choose an amount to pay, then tap Pay Now or Pay later and follow the instructions on your screen.

If you don't pay a monthly installment, you aren't charged a fee or interest. To keep your account in good standing, pay your monthly installments on time as part of your Apple Card minimum payment due every month.

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Answer 2

Mikebva Author

Level 1

45 points

Jan 8, 2021 8:00 AM in response to askbarnabas

They can't even do it over the phone-- no matter who you talk to. They say it can't be done with their existing system. So bottom line is they have the money in my account to pay off the iPad but they can't apply it to the total balance. They can only allow it to make monthly payments towards the balance. Thus I will have a debt showing on my credit report that I want to pay but can't.

[Edited by Moderator]

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Answer 3

askbarnabas

Level 10

104,214 points

Jan 8, 2021 7:51 AM in response to Mikebva

Did you try signing out of your Apple ID and back in?

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Answer 4

Mikebva Author

Level 1

45 points

Jan 8, 2021 7:40 AM in response to askbarnabas

The system won’t allow it. Believe me, I’ve tried. I just got off the phone with a Goldman Sachs supervisor who said all he could do was pass my complaint to higher ups.

My balance on the card which I closed to further purchases shows a positive balance in the amount of what’s owed for the next 11 installments. However for some unknown reason it cannot be applied to pay off the device.

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Answer 5

Mikebva Author

Level 1

45 points

Jan 8, 2021 8:33 AM in response to Mikebva

What would be the constructive way to solve this? I've exhausted every other method at my disposal. This is simply the most screwed up mess I've ever had to deal with in terms of a credit card. I will denounce this card and your response every chance I get until you fix the problem.

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Answer 6

askbarnabas

Level 10

104,214 points

Jan 8, 2021 8:54 AM in response to Mikebva

This is a user to user forum. We are all volunteers and have nothing to do with Apple or Goldman Sachs. You can submit feedback here - https://www.apple.com/feedback/. You can denounce the answer I gave because it was directly from the page and nothing I posted was my own opinion. I hope you find a solution but you are not going to get a different response from anyone here because we only have access to the same information you have. Apple Pay Customers

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Why am I unable to pay my entire balance instead of having to pay it in installments?

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