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I forgot my apple id and how can I reset this device and

How can I log in iphone with new id when I fogot my old id?

iPhone 6, iOS 12

Posted on Jan 8, 2021 7:24 AM

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Question marked as Best reply

Posted on Jan 8, 2021 7:27 AM

You need to log out of the old ID before you can sign in with the new ID. If you reset the phone, you will probably get an Activation Lock.


See if you can recover the ID/password. Use every email address you can think of.


Apple ID - How to find your Apple    An iCloud e-mail address is an Apple ID.


Apple ID - Find              


For the Apple ID password, enter the Apple (iCloud) ID and click Forgot Password. See if you can get an email option if necessary.


Apple ID - Manage            


Apple ID – Forgot Password            


If necessary, if you are the original owner, contact Apple. Apple can remove the Activation Lock if provided the required paperwork. Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)


Genius Bar Reservation and Apple Support Options - Apple.    


or contact Apple ID Support. 


 Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.      (Link doesn’t always load)   


Get Support   https://getsupport.apple.com        Work through the screens to get a chat option. 


Apple Support schedule phone call        


https://twitter.com/AppleSupport       People have posted it may take an hour or more to get a response.



1 reply
Question marked as Best reply

Jan 8, 2021 7:27 AM in response to thiha145

You need to log out of the old ID before you can sign in with the new ID. If you reset the phone, you will probably get an Activation Lock.


See if you can recover the ID/password. Use every email address you can think of.


Apple ID - How to find your Apple    An iCloud e-mail address is an Apple ID.


Apple ID - Find              


For the Apple ID password, enter the Apple (iCloud) ID and click Forgot Password. See if you can get an email option if necessary.


Apple ID - Manage            


Apple ID – Forgot Password            


If necessary, if you are the original owner, contact Apple. Apple can remove the Activation Lock if provided the required paperwork. Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)


Genius Bar Reservation and Apple Support Options - Apple.    


or contact Apple ID Support. 


 Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.      (Link doesn’t always load)   


Get Support   https://getsupport.apple.com        Work through the screens to get a chat option. 


Apple Support schedule phone call        


https://twitter.com/AppleSupport       People have posted it may take an hour or more to get a response.



I forgot my apple id and how can I reset this device and

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