How do I update the phone is I forgot the password and my iTunes keep saying contacting update server

Hey there selenerrr211,

We understand you're wanting to update your iPhone. However, you forgot the password and iTunes says it is connecting to the update server. We'll be happy to help.

To begin, which password did you forget? If that's you're Apple ID password, use these steps: If you forgot your Apple ID password

If that's the passcode to unlock your iPhone, use this guide: If you forgot the passcode on your iPhone, or your iPhone is disable

If you still need to use iTunes, check out these steps: If iTunes can't contact the software update server for iPhone, iPad, or iPod

And if that doesn't work, use a different computer or different internet connection with iTunes.

Let us know how that goes or if you have any questions. Cheers!