group name not displaying on iphone

Hey there maespends,

Thanks for reaching back out and keeping us updated. To confirm, the group you created was created in your Outlook email account on your computer? If that is the case, than that might just be a contact group for your email.

Try going to a web browser and logging in to the iCloud website at www.iCloud.com

Once you are logged in to iCloud.com, click on the Contacts tab and press the "+" in the side bar, then choose "New Group". You can then name the group and add contacts to that group. Take a look at the full steps on creating a contact group here:

Create a group of contacts on iCloud.com

Once that contact group is created and synced on iCloud, you can then start a new message on your iPad by opening Messages, composing a new message, and type the name of the group you just created:

Use Messages on your iPhone, iPad, or iPod touch

Send a group text message on your iPhone, iPad, or iPod touch

We hope this information helps.

Cheers!

Hello maespends,

Thanks for keeping us in the loop on this and trying those steps. Let's try something a bit different. When you are starting a new message in Messages, and you see the "Groups" selection in the top left, if you deselect all the groups except the group you wish to send a message to, does it show the contacts that you added to that group?

When you select only the group you created and hit Done, it should then show you only the contacts that you added to that group on iCloud. You can then select those contacts to add them to the first group message you send. Once that initial group message is sent, you can then re-name the message thread by following the steps outlined here:

Name a group text message on your iPhone, iPad, or iPod touch

Once you have named that group message thread, you will be able to find it and search it moving forward as long as it's not deleted.

Have a good rest of the day!

Hello maespends,

Thanks for reaching out to the Apple Support Communities! We understand you are seeing an issue with a contact group you created not syncing with your iPhone. We are happy to help provide some guidance.

We want to make sure that your contacts are set to sync with your iCloud account to ensure that the contact group reflects on your connected devices. To check that, if you go to Settings > [your name] > iCloud, is Contacts enabled?

Did you create this group on iCloud after you already had a group message text thread going for the participants, or are you trying to create a new group message thread? After confirming that iCloud contacts are syncing in settings, are you able to see the group if you create a new group text message to that group?

Send a group text message on your iPhone, iPad, or iPod touch

Keep us updated on how it goes, we want to help get this resolved!

Best Regards.