iPhone 4 Unfair Case Program for Puerto Rico

Question

iPhone 4 Unfair Case Program for Puerto Rico

At July 16, 2010 Steve Jobs stated at a Press Conference "The bumper case solves the signal strength problem" and "Just give everybody a free case". July 23, 2010 started the iPhone 4 Case Program, so I download the application for my two iPhones and place the order for both. July 24, 2010 Order Acknowledgment the orders was processed. July 26, 2010 Action Required and the orders was cancelled.
What happens to Steve Jobs and Apple, people of Puerto Rico doesn't have signal strength problems and we are not everybody. As a owner of various Apple products (1 Macbook, 2 iPads, 3 iPhones, 2 ipods and 1 Apple TV) its a shame for Apple that we are not everybody, or maybe they prefer that Puerto Rico people buy Microsoft Products and other smartphones. Any help appreciated.

Macbook, Mac OS X (10.5.8)

Posted on Jul 27, 2010 5:58 PM

Reply

Answer 1

Jul 27, 2010 6:03 PM in response to Morningstar69

We can't help you. We're all users just like you and there's not a single person here who can answer your question. You need to call Apple and ask them why your order was cancelled.

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Answer 2

daddave2

Level 1

129 points

Jul 27, 2010 6:08 PM in response to Morningstar69

What action was required? Did you call Apple to see what was up? Is it just your order or the orders of the Whole of Puerto Rico? Are you being a little dramatic?

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Answer 3

Jul 27, 2010 6:16 PM in response to daddave2

It was whole orders Of Puerto Rico.

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Answer 4

Jul 27, 2010 6:25 PM in response to Morningstar69

And you verified that how?

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Answer 5

Tamara

Level 6

13,738 points

Jul 27, 2010 6:32 PM in response to Morningstar69

If it was all of PR, it would be in the news. Seems like you're being overly dramatic.

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Answer 6

Jul 27, 2010 6:33 PM in response to Tamara

I would seem so.......

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Answer 7

Jul 27, 2010 6:34 PM in response to lobsterghost1

I talk to Apple Store Help Center and iPhone 4 Case Program is only for the 50 States, what I don't understand is why Steve Jobs said " Just give everybody a free case". I assume that the rest of the World won't had SIGNAL STRENGHT PROBLEMS and they don't are EVERYBODY.

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Answer 8

Jul 27, 2010 6:36 PM in response to Tamara

In the news? http://www.elnuevodia.com/applecancelaordenesapuertorico-748947.html

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Answer 9

Jul 27, 2010 6:37 PM in response to Morningstar69

So, if that's true, why are our friends in the UK getting free cases/bumpers. And Puerto Rico is part of the US, so something just doesn't sound right. Don't call the store, call Apple directly.......1-800-MY APPLE

Message was edited by: rbrylawski

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Answer 10

Jul 27, 2010 6:41 PM in response to Tamara

Overly dramatic is when you are loyal to a brand for years, had all their products and when is almost a "recall", you can't qualify for it.

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Answer 11

Jul 27, 2010 6:43 PM in response to Morningstar69

I guess I'll have to believe you, though I don't read a word of Spanish........Write Apple Support and voice your concern........

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Answer 12

daddave2

Level 1

129 points

Jul 27, 2010 6:45 PM in response to Morningstar69

I was asking if you were being overly dramatic in saying it was all of Puerto Rico? Sometimes, many times people over dramatize the issue in these forums.

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Answer 13

SteveDC

Level 1

139 points

Jul 27, 2010 6:46 PM in response to Morningstar69

The Terms and Conditions of the case program state it can be modified at any time. Maybe it was modified from everyone to just the 50 states. Is that fair? No. Permissible? Yes.

But, I am in Washington DC, which is not a state. (It is a "federal district" according to the Constitution.) I ordered a case and my order went through fine. It has not been cancelled that I can see.

So, if they are telling you it is just for the 50 states, they are wrong. Why exclude Puerto Rico but accept DC, both of which are not states? I don't know.

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Answer 14

w7ox

Level 4

2,407 points

Jul 27, 2010 6:50 PM in response to lobsterghost1

rbrylawski wrote:
So, if that's true, why are our friends in the UK getting free cases/bumpers.

It could be that Apple-US and Apple-UK have different policies. The US program is described here

http://images.apple.com/iphone/case-program/pdf/iPhone4Case_ProgramUS.pdf

I see nothing saying "50 states" or excluding Puerto Rico.

And I see no mention of free cases at the Apple UK site.

Phil

Message was edited by: w7ox

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Answer 15

daddave2

Level 1

129 points

Jul 27, 2010 6:47 PM in response to Morningstar69

Would be a great help of I could read it.

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