I cannot update my apple tv device from wifi. update keeps crashing. The app store app also keeps crashing. So I am trying to update the software from my macbook pro on bigsur. Itunes is no longer available and i do not see it when i connect it to my macbook pro in finder - using a hdmi to usb-c connector cable.
What are my options to update the software on my Apple TV device without losing data/settings?
Apple TV HD, tvOS 13
Hi rmutyala,
We see you're having some issues with getting your Apple TV updated. We can certainly understand the need to keep your devices updated, and we'd like to help out.
To update your Apple TV, it'll need to be done via the Apple TV itself. This page here will have some helpful steps for that: How to update your Apple TV
If you continue to run into issues with getting it updated, we'll want to get you in touch with Apple's Advisors that specialize in the Apple TV. You may reach them here: Get Support
Take care!
To restore your Apple TV HD through a computer, use this guide:
Restore your Apple TV - Apple Support
On newer versions macOS without iTunes, the Apple TV box should appear in the sidebar of a Finder window.
You would connect through USB. Not through HDMI, nor hdmi to usb-c connector cable.
How do i update apple tv device from macbook pro on Big Sur?
