I am trying to connect my new iPad to polycom video visits for state correctional institute. When I get to the part to connect it tells me I have to download a launcher on my iPhone it goes right to the app and connects. It will not work on my iPad -
iPad, iPadOS 14
For either of you:
The reason I ask is because the screenshot shows what looks like a browser window attempting to download a Windows executable file, not an iPad app trying to start up.
Polycom's RealPresence comes in both Desktop (Windows/Mac) and Mobile versions. Are you sure you obtained "Polycom RealPresence Mobile" or "Polycom RealPresence Mobile HD" from Apple's App Store?
You should probably be looking to Polycom's support staff, not the DOC.
For either of you:
The reason I ask is because the screenshot shows what looks like a browser window attempting to download a Windows executable file, not an iPad app trying to start up.
Polycom's RealPresence comes in both Desktop (Windows/Mac) and Mobile versions. Are you sure you obtained "Polycom RealPresence Mobile" or "Polycom RealPresence Mobile HD" from Apple's App Store?
You should probably be looking to Polycom's support staff, not the DOC.
I'm not sure whether it is relevant or not, but when I use follow the link from the maker's website to get the mobile app from the App Store. I am told that it works ONLY on iPhone, not on iPad. (This is the Mac App Store telling me that.)
When I look it up directly in the App Store on my iPad Pro, it says in requires iPadOS 12.4 or later. I assume you have that, or it should have refused to install it.
Maybe the iPadOS version is still flaky, maybe flakier than the iPhone version.
Also, I note that version 3.11.2 was released a week ago with unspecified bug fixes. Make sure you have the latest update.
Are you sure you are following the right instructions for using RealPresence on an iPad? It looks more like you are trying to install a desktop version though a browser.
Yes - same instructions. When I reached out to DOC they told me they didn’t have a help desk - I reached out to Apple and they told me they KNEW it was because an update was needed - so we’ll see tomorrow if the update was the reason but I’m thinking it has nothing to do w update - all my settings on my iPhone are the same as the iPad so I’m extremely confused
I am having the same exact issue, however, I’m not getting the yellow bar at the bottom. I would love to know why its not working on my iPad as well. Ive downloaded both apps and get the same thing from both apps.
I just downloaded the latest IOS update for my IPad which is 14.3 and my phone is also currently updates with the recent IOS update as well which is also 14.3. Sounds like the app store is not communicating to well with the makers website. Thank you for looking into.
Yes, and the DOC website also states to follow the same instructions as for the iphone. This is what pops up when its supposed to be the app to click on to take us to our visit.
I know for my self that I downloaded both optionsmeaning the mobile and moble HD options that were offered through the apple store. Not at the same time and neither option worked.
Its just so strange that its working without a problem on our iPhone but not on our Ipads. An the DOC website says follow the same instructions as for your iphone, and yet its not working. Smh
Worked great on my new iPhone 11 tonight but didn’t get a chance to try the iPad for this visit - did u get the iPad to work??
Thank u so much for your help Mark - (seriously!!)
@xomaryelizabethxo have you figured out the iPad yet? Still tonight couldn’t connect?
Launching app teleconference
