a canned answer for a known issue that in no way addressed the issue. I guess I should not be surprised.
you know the issue. After the Tvos 14.3 update my 4K Apple TV’s won’t play iTunes purchases or rentals, Netflix, HBOmax, Disney+, Hulu, Prive Video and other apps without dropping sound, sound falling out of sync, kicking out to main menu, freezing, etc... the errors are many and I’m not going to go waste my night getting them all. You know what they are. I’m not even close to the first to ask you about it. You messed up our devices. Fix it.
im hard wired, 500 mbps, a few apps work, such as Movies Anywhere. ALL APPs work with no issue on old Apple TVs. That’s right
the old Apple TV’s that no longer update work perfectly, no issues at all. Plays all apps with no playback issues at all, including iTunes purchases. Stop acting like it’s something on the customers side. It’s not. It’s your tvOS 14.3 update, and you know it. replace it, roll it back, whatever. Just fix it