The installation has been stuck with 17min remaining for 3 days. How do I force quit the installation. Nothing I do seems to respond:
Command - R
Command - option R
shift
command-S
what are some suggestions.
iMac, OS X 10.11
Shutdown the computer by pressing and holding the Power Button. Disconnect ALL external drives. Startup and Immediately hold the Shift key. That is Safe Mode. It does a Repair Disk, clear cache files and only loaded the required Apple Software required to start the computer. This will load very slowly - Normal. If all goes well, the Installer will complete the installation and be presented with Log In Screen. Keep running in Safe Mode for 5 - 7 minutes and then restart in Normal Mode.
Good Luck
Hey there, afisher!
Thanks for reaching out in Apple Support Communities! If we understand correctly, you're trying to update your Mac but it's stuck installing. We'd be delighted to help get this update installed!
Have you tried forcing your Mac to shut down? If not, give this a try first by pressing and holding the power button for up to 10 seconds.
Should the update continue to give trouble, use the following support article for guidance:
If your Mac starts up to an Apple logo or progress bar - Apple Support
"If you still need help, please contact Apple Support."
Take care!
Have you tried Command-Q?
If that doesn't work, you can truly force the installer to quit (not sure if it'll work, but it's always nice to try) by running "Command-Option-Shift-Escape".
Perhaps there is some misunderstanding or you didn’t read my question or look at the photo, but restarting the machine only takes me back to the photo above with 17min remaining and no key commands are able to stop it. Are there any other helpful suggestions?
Catalina - Stuck on Installing
