Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iCloud locked

Tried to get the previous owner to remove watch series 3 but they say they don’t know the password if I can’t but it on my account would that mean the parts of this watch are no good. Can it not be reset back to factory settings to free of previous owner


thank you


samantha

Posted on Jan 10, 2021 6:13 PM

Reply
Question marked as Best reply

Posted on Jan 10, 2021 6:29 PM

No, if the previous owner can't remove that Activation Lock, the watch is basically useless to you. You won't be able to pair it to your watch and you won't be able to update the operating system.


If they were interested, Apple could perhaps assist the original owner in recovering their Apple ID.


M1 Mac mini, macOS 11.1; Watch, series 5 GPS/cellular, watchOS 7.2; iPad Pro 2nd Gen, iPadOS 14.3; iPad Air 2, iPadOS 14.3; iPhone 12 Pro, iOS 14.3; TV 4th Gen, tvOS 14.3  HomePods, audioOS 14.3 and Airport Express w/ Airplay 2

1 reply
Question marked as Best reply

Jan 10, 2021 6:29 PM in response to SamanthaDowell

No, if the previous owner can't remove that Activation Lock, the watch is basically useless to you. You won't be able to pair it to your watch and you won't be able to update the operating system.


If they were interested, Apple could perhaps assist the original owner in recovering their Apple ID.


M1 Mac mini, macOS 11.1; Watch, series 5 GPS/cellular, watchOS 7.2; iPad Pro 2nd Gen, iPadOS 14.3; iPad Air 2, iPadOS 14.3; iPhone 12 Pro, iOS 14.3; TV 4th Gen, tvOS 14.3  HomePods, audioOS 14.3 and Airport Express w/ Airplay 2

iCloud locked

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.