I'm trying to erase all content and settings on a work iPad pro 2nd generation (14.2), but the user does not remember the screen code passcode. There is no option to select, "forgot passcode." I have found a few sites that sell software that will turn it off, but I don't really want to pay to do that.
iPad Pro 12.9-inch, 2nd Gen, Wi-Fi
If you have forgotten the ScreenTime passcode, one of the two procedures outlined within this link should resolve the problem:
If you forgot your Screen Time passcode - Apple Support
If your iPad is capable of supporting iPadOS 13.x or later, you should update to the most current version before attempting to resolve a forgotten ScreenTime passcode. The most recent iPadOS updates have introduced a new mechanism whereby a forgotten ScreenTime passcode can be reset without wiping the iPad.
To reset a forgotten ScreenTime passcode on older versions of iOS/iPadOS, the iPad must be reset “as new”, losing all locally stored data. In this situation, you’ll not be able to restore your data from an iCloud or iTunes backup - as the forgotten passcode is integral to the backup.
I hope this information is helpful to you in successfully resetting your forgotten passcode.
If you have forgotten the ScreenTime passcode, one of the two procedures outlined within this link should resolve the problem:
If you forgot your Screen Time passcode - Apple Support
If your iPad is capable of supporting iPadOS 13.x or later, you should update to the most current version before attempting to resolve a forgotten ScreenTime passcode. The most recent iPadOS updates have introduced a new mechanism whereby a forgotten ScreenTime passcode can be reset without wiping the iPad.
To reset a forgotten ScreenTime passcode on older versions of iOS/iPadOS, the iPad must be reset “as new”, losing all locally stored data. In this situation, you’ll not be able to restore your data from an iCloud or iTunes backup - as the forgotten passcode is integral to the backup.
I hope this information is helpful to you in successfully resetting your forgotten passcode.
You first need to select Change Screen Time Password - and an passcode dialogue will appear. On the pin-pad you will see the Forgot Password link.
Having now signed-in to iCloud on your iPad, try a forced-restart of the iPad:
After the restart, now attempt to access the ScreenTime Passcode reset...
Perhaps this is because you are not signed-in to iCloud - as indicated at top-left of your screenshot.
The reset procedure requires your AppleID credentials - and until signed-in, there is no link to the AppleID needed for the reset.
Unfortunately, that did not work for me. I seem to be missing the option "Forgot Password". So I have no way of changing the password. This iPad is on 14.2 so it should be there I assume. Any other suggestions?
That is what I am saying I follow all the same steps and there is NO "Forgot Password" link on the pin-pad.
I have tried it both signed into the Apple ID and signed out of the Apple ID. Didn't matter, still no forgot password link on the pin-pad.
We tried it signed in to the Apple ID and there was still no "Forgot Password" link. It appears we are missing this function.
Forgotten Screen Time Passcode
