I cannot use the FaceTime as I don’t know the original passcode for my phone is there a way to get around this

I cannot use FaceTime as I don’t know the original password for my phone is there any way to do this without the original password

iPhone X, iOS 14

Posted on Jan 11, 2021 5:44 PM

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Question marked as Top-ranking reply

Posted on Jan 13, 2021 4:35 PM

Hello Mommax8,


Thanks for those additional details. It sounds like you might have a restrictions passcode on your device. If that is the case, and you've forgotten the passcode, you'll need to follow the steps in the article below. Although the title is referring to the passcode to unlock your device, these are still the steps you'll need to remove the restrictions passcode.


If you forgot the passcode on your iPhone, or your iPhone is disabled


If you've set up Screen Time on your device, then it could be referring to the passcode for Screen Time. If that is the case, the link below will help.


If you forgot your Screen Time passcode 



Thank you for using Apple Support Communities.

3 replies
Question marked as Top-ranking reply

Jan 13, 2021 4:35 PM in response to Mommax8

Hello Mommax8,


Thanks for those additional details. It sounds like you might have a restrictions passcode on your device. If that is the case, and you've forgotten the passcode, you'll need to follow the steps in the article below. Although the title is referring to the passcode to unlock your device, these are still the steps you'll need to remove the restrictions passcode.


If you forgot the passcode on your iPhone, or your iPhone is disabled


If you've set up Screen Time on your device, then it could be referring to the passcode for Screen Time. If that is the case, the link below will help.


If you forgot your Screen Time passcode 



Thank you for using Apple Support Communities.

Jan 13, 2021 2:41 PM in response to Mommax8

Hello Mommax8,


We see that you're unable to use FaceTime on your iPhone due to a forgotten password. We enjoy using FaceTime to stay connected to friends and family, so we'd be happy to provide you with some information to help get you back up and running with FaceTime.


If you've forgotten the password for your Apple ID, you can use the link below to reset your password.


If you forgot your Apple ID password


If we have misunderstood and this is not what you're experiencing, respond back with some more details.


Thank you for using Apple Support Communities.

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I cannot use the FaceTime as I don’t know the original passcode for my phone is there a way to get around this

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