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touchscreen unresponsive

How can i fix my unresponsive iPhone touchscreen?


iPhone XS

Posted on Jan 11, 2021 9:03 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 11, 2021 9:18 PM

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


(2)  If the above does not work then - Please have your iPhone examined at the Appel Store or at an Authorized Service Center. If they are closed due to the pandemic then you can ➔  Contact Apple for support and service - Apple Support


Axel F.


Axel F.

1 reply
Question marked as Top-ranking reply

Jan 11, 2021 9:18 PM in response to juana39

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


(2)  If the above does not work then - Please have your iPhone examined at the Appel Store or at an Authorized Service Center. If they are closed due to the pandemic then you can ➔  Contact Apple for support and service - Apple Support


Axel F.


Axel F.

touchscreen unresponsive

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